Welcome to the privacy policy of Cyndora, effective as of 2025-03-05. This policy outlines how we collect, store, use, and protect your personal information when you enjoy our social casino platform featuring virtual currency exclusively. Our platform is designed solely for entertainment purposes, and it is important to note that no transactions involve real money, nor do we provide any options for topping up your virtual balance using actual currency. By using our service, you acknowledge and agree to the practices described in this document.
The objective of this privacy policy is to provide you with clear and detailed information about our data practices. We are committed to maintaining the confidentiality and integrity of your personal information and ensuring transparency in how your data is handled. This policy has been developed with reference to applicable data privacy laws and regulations pertinent to our users in South and Southeast Asia. Please read it thoroughly to understand your rights and our obligations regarding your personal data.
We may collect various types of information when you interact with our platform, including, but not limited to, personal identity data, technical data, and usage data. Personal identity data refers to information, such as your name, email address, date of birth, and any other details you choose to provide. Technical data includes IP addresses, browser types, device information, and access times, which help us analyze and improve our platform. Usage data pertains to the way you engage with features of our social casino, including progress in virtual games and activities that utilize in-game, non-monetary currency.
The information collected is used for several purposes:
It is essential to underscore that our platform facilitates only virtual currency transactions. There are no real money deposits or withdrawals involved. The virtual currency provided in our social casino is solely for use in simulated games and is not exchangeable for any form of legal tender.
Your privacy is of utmost importance to us, and we do not sell or share your personal information with third parties for their own marketing purposes. However, we may share your data with trusted partners and service providers who assist us in operating our platform, conducting technical maintenance, processing payments (where applicable in non-monetary settings), and executing analyses. All third parties are contractually obligated to maintain confidentiality and to comply with our privacy standards.
In addition to direct data collection, our platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that allow us to recognize unique users, save login information, and understand user behavior. We ensure that our use of cookies adheres to the latest guidelines and recommendations from regulatory bodies and search engines, including recommendations specified for platforms advertising via Google Ads.
If you wish to adjust your cookie settings, you may review the details provided on our cookie information page. For further guidance regarding cookie management, please refer to our internal resources.
We respect your right to access, modify, or delete your personal data. In accordance with contemporary data protection laws and best practices relevant to our territories, you are entitled to the following rights:
To exercise any of these rights, please submit a formal request via the contact mechanism provided on our platform. Once your request is received, we will evaluate it and respond within a reasonable time frame according to our legal obligations.
Your personal data will be retained only for as long as is necessary to fulfill the purposes set forth in this privacy policy, unless a longer retention period is required by law or regulation. The duration of storage may depend on the type of data collected and its intended use. For example, while certain technical and usage data may only be retained for analysis over a limited period, account information linked to your virtual currency transactions may be stored for longer periods to comply with our internal policies and any legal retention mandates.
We employ robust security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include technical safeguards such as encryption protocols, secure socket layers (SSL), and access control systems, as well as organizational policies designed to ensure data protection. We continually review and update these security procedures to address emerging threats and to maintain a secure environment for your data.
In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities in accordance with applicable legal requirements. Our notification process is designed to inform you promptly while mitigating any potential adverse consequences.
We are committed to adhering to data privacy laws and regulations as they apply to our operations and user base. Although our platform is tailored for users across South and Southeast Asia, we actively consider and implement practices in line with international data protection standards where applicable. Our approach to data privacy has been designed to address the key principles found in well-known frameworks such as the General Data Protection Regulation (GDPR); however, we reference only those legal requirements that are applicable to our operational regions.
For instance, we follow best practices relating to data minimization, purpose limitation, storage limitation, and data accuracy. By maintaining compliance with these established frameworks, we not only safeguard your privacy but also reinforce our commitment to transparency and accountability.
We reserve the right to modify this privacy policy to reflect changes in our practices and to accommodate regulatory updates. Any modifications will be published on our platform and will carry an updated effective date indicated by the macro 2025-03-05.
A critical aspect of our platform is that all transactions occur using virtual currency. Cyndora explicitly does not support any real money transactions. This means there are no options for depositing, withdrawing, or exchanging real funds for virtual tokens. All in-game transactions are performed using virtual currency designed solely for entertainment purposes within our social casino environment.
This distinction is essential as it ensures that any financial risk is removed from the player's experience. Virtual currency cannot be converted into actual monetary value, and we do not facilitate any transfers of funds beyond the boundaries of our virtual gaming ecosystem.
Our platform may include integrations with third-party services that assist in game performance analytics, advertisement, and overall user experience enhancement. While these integrations might employ their own cookies and tracking mechanisms, they are required to adhere to stringent data privacy practices. We ensure that any data shared with these third parties is limited to non-sensitive information necessary for the provision of services, and is subject to strict contractual obligations regarding user privacy and security.
Should you choose to engage with any services offered by these third parties, please be aware that their data practices are governed by their respective privacy policies. We encourage you to consult these policies independently to understand how your personal data may be processed.
We reserve the right to revise or update this privacy policy at any time, with or without prior notice, to reflect changes in our data practices, legal requirements, or service enhancements. When we make these changes, we shall update the effective date noted in this policy to indicate the period during which the modifications apply. Continued usage of our platform following the publication of any revisions constitutes your ongoing acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we are protecting the personal data we collect. If you have any questions or concerns about our privacy practices, please do not hesitate to contact us through the appropriate channels provided on our platform.
While we take extensive measures to protect your personal data, you are also responsible for ensuring the security of your account. This includes maintaining the confidentiality of your login credentials and regularly updating your security settings as needed. In the event that you suspect any unauthorized use of your account or any breach of your personal information, it is your responsibility to report this immediately to the platform administrators.
Additionally, please ensure that you use the platform in a manner consistent with the rules and guidelines provided in our user agreements. Misuse of the platform or attempts to circumvent security measures may result in disciplinary action, including the termination of your account.
Your privacy and trust are of paramount importance to us at Cyndora. We are devoted to implementing comprehensive measures designed to protect all personal data submitted or generated through our virtual social casino services. This privacy policy is an integral component of our efforts to provide you with a secure, enjoyable, and responsible online experience.
By continuing to use our platform, you acknowledge that you have read, understood, and agree to the terms set forth in this privacy policy. We appreciate your commitment to maintaining a safe and fun gaming environment, and we pledge to continually work towards enhancing our data protection practices.
Should you have any further concerns or require additional information regarding our management of your personal data, please do not hesitate to make a request. We are here to provide assistance and ensure that your rights are fully upheld throughout your interactions with our platform.
